Refund Policy

We want Sanctuary to earn its place on your desk. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all Sanctuary orders. To request a refund, visit paddle.net and look up your order, or contact us through the support details in the app and we'll help you.

You can cancel your subscription at any time from your subscription page or through Paddle. Cancellation stops future renewals and takes effect at the end of your current billing period — you keep access until then.

Paddle's own Refund Policy also applies to your purchase. If anything here is unclear, reach out before or after your purchase and we'll sort it out.